Req ID: phone_number

We are currently seeking an Application Support and Maintenance - Healthcare Provider (Enterprise Corporate Functions) to join our team in Bangalore, Karnataka, India.

Responsibilities
Incident Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
Application Monitoring Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
Change Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
Stakeholder Vendor Coordination: Act as a liaison between business users, IT teams,



and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
Compliance Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills
Incident Problem Management
Application Monitoring Maintenance
Change Release Support
Stakeholder Vendor Coordination
Compliance Documentation
Scheduling, rosters, resource management tools
Knowledge of community engagement platforms (digital signage, resident portals)
Troubleshooting SaaS-based administrative platforms
Experience with Administrative systems like iCertis, Einstein, Parallon Workforce Management

📌 Application Support Engineer – Healthcare Bengaluru
🏢 NTT DATA Business Solutions
📍 Bengaluru