Roles and Responsibility
Develop and implement comprehensive training programs to enhance employee performance and productivity.
Conduct regular assessments and evaluations to identify areas of improvement and provide feedback.
Collaborate with cross-functional teams to align training objectives with business goals.
Design and deliver training sessions, workshops, and coaching programs to employees at all levels.
Manage and maintain accurate records of training activities, including attendance, progress, and evaluation results.
Identify opportunities to improve training processes and procedures, and implement changes as needed.

Job Requirements
Proven experience in training and development, preferably in the BPO/Call Centre industry.




Solid knowledge of adult learning principles, instructional design models, and training delivery methods.
Excellent communication, presentation, and interpersonal skills.
Ability to analyze data and metrics to inform training decisions and measure program effectiveness.
Experience with training software, tools, and technologies, such as learning management systems and content management systems.
Robust project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

📌 Assistant Manager Training New Delhi
🏢 TP
📍 New Delhi