Roles and Responsibility
Develop and implement effective employee relations strategies to enhance workplace culture and productivity.
Foster positive relationships with employees, management, and other stakeholders through regular communication and feedback sessions.
Handle employee complaints and conflicts fairly and promptly, ensuring compliance with company policies and procedures.
Collaborate with the HR team to design and deliver training programs on employee engagement, retention, and conflict resolution.
Analyze employee data and metrics to identify trends and areas for improvement in employee relations.
Provide coaching and guidance to managers and employees on best practices for effective communication and conflict resolution.
Job Requirements
Proven experience in employee relations, preferably in a BPO/Call Centre workplace.
Excellent communication, interpersonal, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Solid analytical and organizational skills, with attention to detail and the ability to prioritize tasks effectively.
Experience with conflict resolution and mediation techniques is an asset.
Familiarity with HR systems and software, including talent management tools and performance management systems.