Roles and Responsibility
Develop and implement comprehensive training plans to enhance employee performance.
Design and deliver engaging training sessions, workshops, and seminars.
Conduct needs assessments to identify skill gaps and create targeted training programs.
Collaborate with subject matter experts to develop high-quality training materials.
Evaluate the effectiveness of training programs and recommend improvements.
Provide coaching and mentoring to support employees' qualified growth.
Job Requirements
Proven experience in training and development, preferably in a BPO or Call Centre workplace.
Excellent communication, presentation, and interpersonal skills.
Ability to design and deliver effective training programs.
Solid analytical and problem-solving skills.
Experience with adult learning principles and instructional design methodologies.
Familiarity with e-learning platforms and authoring tools.