Role & responsibilities
Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat.
Maintain a high level of customer satisfaction by promptly addressing and resolving customer issues.
Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed.
Efficiently manage and prioritize a high volume of customer interactions to ensure timely responses.
Collaborate with cross-functional teams to escalate and resolve complex customer issues.
Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers.
Actively listen to customer feedback and suggestions, and communicate them to the relevant teams for improvement.
Ensure data privacy and security by adhering to company policies and guidelines when handling customer information.

Preferred candidate profile
10th/12th/Graduate
Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.

📌 Walk In Customer Care Executive Chennai
🏢 Digitide Solutions
📍 Chennai