Roles and Responsibility
Supervise and coordinate daily operations activities to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Manage and motivate a team of specialists to meet performance targets.
Analyze operational data to identify areas for improvement and optimize processes.
Collaborate with other departments to ensure seamless service delivery.
Implement quality control measures to maintain high standards of customer service.
Job Requirements
Proven experience in operations management, preferably in a BPO/Call Centre setting.
Robust leadership and communication skills are essential for effective team management.
Ability to analyze complex data and make informed decisions to drive business growth.
Excellent problem-solving skills to resolve operational issues efficiently.
Experience with process improvement initiatives and change management.
Strong attention to detail to ensure high-quality service delivery.