Roles and Responsibility
Develop and implement operational strategies to achieve business objectives.
Manage and supervise a team of professionals to ensure high-quality service delivery.
Analyze operational data to identify areas for improvement and optimize processes.
Collaborate with cross-functional teams to align with organizational goals.
Ensure compliance with industry standards and regulatory requirements.
Foster a culture of continuous learning and development within the team.
Job Requirements
Proven experience in operations management, preferably in a BPO/Call Centre workplace.
Solid leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze complex data and make informed decisions.
Experience with process improvement initiatives and cost control measures.
Robust problem-solving and conflict resolution skills.
📌 Operations Manager Kolkata
🏢 TP
📍 Kolkata
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