Roles and Responsibility
Lead and manage a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze operational data to identify trends and areas for improvement.
Implement quality control measures to ensure high standards of service delivery.
Coach and develop team members to enhance their skills and performance.

Job Requirements
Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
Robust leadership and management skills, with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
Ability to analyze complex data and make informed decisions to drive business growth.
Solid problem-solving skills, with the ability to think critically and creatively.
Experience with process improvement initiatives and quality control measures.

📌 Team Leader Operations Malad (India)
🏢 TP
📍 India