Roles and Responsibility
Supervise and coordinate daily operations to achieve business objectives.
Manage and motivate a team of specialists to meet performance targets.
Develop and implement process improvements to increase efficiency and productivity.
Analyze operational data to identify areas for improvement and optimize processes.
Collaborate with other departments to ensure seamless service delivery.
Ensure compliance with company policies and procedures.
Job Requirements
Proven experience in operations management or a related field.
Strong leadership and communication skills.
Ability to work in a quick-paced workplace and adapt to changing priorities.
Excellent problem-solving and analytical skills.
Experience with team management and coaching.
Strong understanding of BPO/Call Centre operations and industry trends.