Roles and Responsibility
Supervise and coordinate daily operations activities to achieve business objectives.
Manage and motivate a team of professionals to ensure high productivity and customer satisfaction.
Develop and implement process improvements to increase efficiency and reduce costs.
Analyze operational data to identify trends and areas for improvement.
Collaborate with other departments to align operations with overall business goals.
Ensure compliance with company policies and procedures.
Job Requirements
Proven experience in operations management or a related field.
Strong leadership and communication skills.
Ability to work in a quick-paced setting and adapt to changing priorities.
Excellent problem-solving and analytical skills.
Experience with performance metrics and data analysis tools.
Solid understanding of BPO/Call Centre operations and industry trends.