Roles and Responsibility
Supervise and coordinate daily operations activities to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Manage and motivate a team of professionals to meet performance targets.
Analyze operational data to identify trends and areas for improvement.
Collaborate with other departments to ensure seamless service delivery.
Implement quality control measures to maintain high standards of customer service.
Job Requirements
Proven experience in operations management, preferably in a BPO/Call Centre workplace.
Robust leadership and communication skills are essential for effective team management.
Ability to analyze complex data and make informed decisions to drive business growth.
Excellent problem-solving skills to resolve operational issues efficiently.
Experience with process improvement initiatives and change management.
Solid attention to detail to ensure high-quality service delivery.