Job Responsibilities
Provide accurate and timely responses to our customers via email and/or Social Media platforms
Respond to customer inquiries by properly understanding the inquiry and providing a suitable response in keeping with the company s policies
Communicate with internal & external departments to resolve customer queries
Escalate potential issues to line managers & stakeholders
Maintain knowledge of team processes and procedures
Required Skills
High standard of English writing
Robust analytical skills
Customer centric approach
Problem analysis and solving
Ability to show initiative and be proactive
Robust planning and organisational skills
Preferred Skills
Product knowledge would been beneficial but not essential
Experience in social media platform is preferred
Freshers are also welcome
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📌 Junior Customer Care Associate Mumbai
🏢 Cex Webuy Entertainment
📍 Mumbai
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