Roles and Responsibility
Lead and manage a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze operational data to identify areas for improvement and optimize processes.
Coach and mentor team members to enhance their skills and performance.
Ensure compliance with company policies and procedures.
Job Requirements
Proven experience in a leadership role, preferably in the BPO/Call Centre industry.
Solid understanding of operational processes and procedures.
Excellent communication, leadership, and problem-solving skills.
Ability to analyze data and make informed decisions.
Experience with team management and coaching.
Solid knowledge of industry trends and best practices.
📌 Team Leader Operations Malad
🏢 TP
📍 Malad
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