Desktop Support Engineer Responsibilities:
Responding to client support requests.
Contacting clients to find out the nature of the problem.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Knowledge of TCP/IP, DHCP DORA process, DNS, LAN, & VLAN
Advising on software or hardware upgrades.
Providing basic training in computer operation and management.
Completing job reports and ordering supplies
Basic Server knowledge is require.

End-user support-

About 250 IT users, Approx.15 tickets per day; Users mostly WFH_- hence, remote

Support from our office over TeamViewer and MS Teams; Ticket support includes hardware, software

And Zscaler VPN set-up related issues

Ticketing tool -Handling tickets using ServiceNow (global) and OS ticket (local) & Service provider can use

Our OS ticket,



or bring in another ticketing tool of their choice, which must be hosted on our server in

office/cloud.)

User management In EXCEL Format- IT User addition / maintenance / deletion -on excel and our portal.

Asset management-Covers hardware and software assets; maintain our excel database, and user asset

Assignments on our portal; regular inventory; support asset audit.

O365 expert support – Azure AD management, Mail and Teams support, Azure Back-up, and Storage

management, coordination with global team.

Reporting- Monitoring daily and weekly; Monthly Service Report; Monthly Service Review meeting; We

Need escalation matrix at service provider.

Audit-readiness- Maintain SOP’s, and all documents for respective services.

Active Directory

📌 Desktop Support Engineer Pimpri Chinchwad (Pimpri-Chinchwad)
🏢 orbit techsol india
📍 Pimpri-Chinchwad