Roles and Responsibility
Develop and implement effective training programs to enhance employee skills and knowledge.
Conduct regular training sessions to ensure employees stay updated on new processes and procedures.
Collaborate with subject matter experts to create engaging and interactive training materials.
Evaluate training effectiveness and provide feedback for improvement.
Maintain accurate records of training activities and participant progress.
Stay current with industry trends and best practices in training and development.

Job Requirements
Proven experience as a Process Trainer or similar role in the BPO/Call Centre industry.
Solid understanding of adult learning principles and instructional design methodologies.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced setting and adapt to changing priorities.
Robust analytical and problem-solving skills.
Experience with training software and technologies is an asset.

📌 Process Trainer Malad
🏢 TP
📍 Malad