Roles and Responsibility
Develop and implement comprehensive quality control processes to ensure consistency and excellence in all aspects of the business.
Lead and manage a team of quality professionals, providing guidance and support to achieve departmental goals.
Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
Collaborate with other departments to develop and implement process improvements that enhance overall quality.
Analyze data and metrics to measure performance and identify trends for improvement.
Develop and maintain relationships with external partners and vendors to ensure high-quality service delivery.

Job Requirements
Proven experience in quality management,



preferably in a BPO/Call Centre setting.
Robust knowledge of quality control processes, including auditing and assessment techniques.
Excellent leadership and communication skills, with the ability to motivate and guide a team.
Ability to analyze data and metrics to inform quality decisions.
Strong problem-solving skills, with the ability to identify root causes and implement effective solutions.
Experience working in a quick-paced environment, prioritizing multiple tasks and deadlines.

📌 Quality Manager Vadodara (India)
🏢 TP
📍 India