Roles and Responsibility
Develop and implement comprehensive talent strategies to drive business outcomes.
Lead and manage high-performing teams to achieve operational excellence.
Collaborate with cross-functional teams to identify and develop key performance indicators.
Design and deliver training programs to enhance employee skills and knowledge.
Analyze market trends and competitor activity to inform talent decisions.
Foster a culture of continuous learning and development within the organization.
Job Requirements
Proven experience in talent management and development, preferably in the BPO/Call Centre industry.
Robust leadership and management skills, with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills, enabling robust stakeholder relationships.
Ability to analyze complex data and make informed decisions.
Experience with talent acquisition, retention, and development programs.
Solid understanding of industry trends and best practices in talent management.