Roles and Responsibility
Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
Lead and manage a team of quality specialists to achieve business objectives.
Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
Collaborate with cross-functional teams to resolve customer complaints and enhance overall customer satisfaction.
Analyze data and metrics to measure performance and identify trends for improvement.
Develop and maintain quality policies and procedures to ensure compliance with industry standards.

Job Requirements
Proven experience in quality management, preferably in a BPO/Call Centre environment.
Robust knowledge of quality control processes and tools.
Excellent leadership and communication skills.
Ability to analyze data and make informed decisions.
Solid problem-solving and conflict resolution skills.
Experience with quality management software and systems.

📌 Quality Manager Kolkata
🏢 TP
📍 Kolkata