Roles and Responsibility
Develop and implement operational strategies to achieve business objectives.
Manage and supervise a team of specialists to ensure high-quality service delivery.
Analyze operational data to identify areas for improvement and optimize processes.
Collaborate with cross-functional teams to align with organizational goals.
Ensure compliance with industry standards and regulatory requirements.
Foster a culture of continuous learning and development within the team.
Job Requirements
Proven experience in operations management or a related field.
Solid leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze complex data and make informed decisions.
Experience in the BPO/Call Centre industry is preferred.
Robust problem-solving and process improvement skills.