Role Details
Business: Aditya Birla Capital
Unit: Aditya Birla Capital Limited
Location: Mumbai
Role: Collection Manager SAM
Department: Legal
Eligibility Criteria
Bachelor or master's degree
Required Skills and Competencies
Analytical thinking and attention to detail
Integrity and solid ethical standards
Effective communication and reporting
Process orientation and creative mindset
Networking and stakeholder management
Ability to understand complexity of deal
Flexibility for travel and onground for collection
Technical proficiency in MIS and fraud systems
Key Responsibilities
Achieve collections targets
Minimize credit losses for portfolio
Drive higher resolution rates
Daily monitoring and regular reviews of delinquent portfolio
Work with nonperforming defaulting borrowers to create optimum recovery solutions
Portfolio review and monitoring
Monitor customer accounts, flagging likely cases of default or delayed payment
Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, NonStarters, SKIPs, Fraud Cases, etc.
Liaising with Government agencies wherein our exposure is guaranteed by them and submission of claims and follow up with them for recoveries of such guaranteed amounts.
Understanding Business requirements for rehabilitation / restructuring / sale of asset etc.
Scouting for investors/marketing linkages
Participation in CoC, consortium meetings to drive effective decision making.
Compliance and audit
Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
Participate in periodic audits of the collections teams
Customer escalations and complaints
Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
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📌 Sam Manager Mumbai
🏢 Aditya Birla Insulators
📍 Mumbai
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