Roles and Responsibility
Handle customer inquiries and resolve issues professionally.
Provide exceptional customer service through various channels.
Collaborate with internal teams to enhance customer satisfaction.
Develop and maintain thorough knowledge of products and services.
Identify and escalate complex issues to senior management when necessary.
Maintain accurate records of customer interactions and transactions.
Job Requirements
Excellent communication and interpersonal skills are essential.
Ability to work in a quick-paced environment and handle multiple tasks simultaneously.
Robust problem-solving and analytical skills are required.
Proficiency in using computer systems and software applications is necessary.
Ability to adapt to changing situations and priorities.
Solid attention to detail and organizational skills are vital.
A graduate degree or equivalent qualification is preferred.
📌 Customer Service Representative Thane
🏢 TP
📍 Thane
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