Roles and Responsibility
Supervise and coordinate daily operations to achieve business objectives.
Manage and develop a high-performing team to ensure excellent customer service.
Implement process improvements to increase efficiency and productivity.
Analyze performance metrics to identify areas for improvement.
Collaborate with other departments to align operations with overall business goals.
Develop and maintain relationships with key stakeholders to drive business growth.
Job Requirements
Proven experience in operations management, preferably in a BPO/Call Centre workplace.
Solid leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and make informed decisions to drive business growth.
Experience with process improvement initiatives.
Solid problem-solving skills to resolve operational issues.