Roles and Responsibility
Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
Lead and manage a team of quality professionals to achieve operational excellence.
Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
Collaborate with cross-functional teams to align quality objectives with business goals.
Analyze data and metrics to measure performance and identify trends for improvement.
Implement continuous improvement initiatives to enhance overall quality.

Job Requirements
Proven experience in quality management, preferably in a BPO/Call Centre setting.
Robust knowledge of quality control processes and procedures.
Excellent leadership and communication skills.
Ability to analyze data and make informed decisions.
Solid problem-solving and conflict resolution skills.
Experience with quality management tools and software.

📌 Quality Manager Gurugram
🏢 TP
📍 Gurugram