Roles and Responsibility
Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
Develop and implement effective training programs to enhance team performance and productivity.
Monitor and analyze customer feedback to identify areas for improvement and implement changes.
Collaborate with other departments to ensure seamless operations and resolve issues promptly.
Coach and mentor team members to improve their skills and growth opportunities.
Ensure compliance with company policies and procedures.

Job Requirements
Proven experience as a Team Leader in a BPO/Call Centre setting.
Solid knowledge of customer service principles and practices.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing situations.
Strong analytical and decision-making skills.
Experience with team management tools and software.

📌 Team Leader Chennai
🏢 TP
📍 Chennai