General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
Remote Customer Service
Providing customer service and support via phone, online chat, or text including:
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office workplace) in response to a lower volume of higher complexity inquiries
Distribution Center Customer Service
Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center
Positions on this level require basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.
Requirements
Positions on this level require basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
Requires moderate supervision.
Can solve routine issues independently, with occasional deviations or improvement to standard procedures.
Key Skills
Customer Service
Call Center
Remote Support
Technical Support
Non-Technical Support
Issue Analysis and Resolution
Liaison Between Departments
📌 Verification Executive Indore
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📍 Indore
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