Roles and Responsibility
Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
Develop and implement effective training programs to enhance team performance and productivity.
Monitor and analyze customer feedback to identify areas for improvement and implement changes.
Collaborate with other departments to ensure seamless operations and resolve issues promptly.
Coach and mentor team members to improve their communication and problem-solving skills.
Analyze sales data and metrics to optimize team performance and achieve business objectives.

Job Requirements
Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
Robust knowledge of customer service principles and practices.
Excellent communication, leadership, and interpersonal skills.
Ability to work in a quick-paced environment and adapt to changing situations.
Solid analytical and problem-solving skills with attention to detail.
Experience with sales data analysis and metrics reporting.

📌 Team Leader Malad
🏢 TP
📍 Malad