Job Summary

We are currently seeking a Account Service Operations Sr Associate to join our team in Noida, Uttar Pradesh.

Responsibilities
Oversee, facilitates, and administers ITIL based service support on a 24x7 basis
Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
Focus on Gaps and Process improvements
Suggest and share ITIL Best practices and help implement the same
Knowledge in Cloud computing and Cloud Infrastructure automation.
Experience with one or more versions of ServiceNow ITSM
Adapts communication techniques for audiences at multiple internal and external levels
Monitor alerts and manage Critical Incidents

Requirements




1 to 3 years of relevant experience or equivalent combination of education and work experience.
Solid understanding of ITIL processes and principals
Experience with handling multiple accounts
Knowledge of ITIL Tools
should have the basic knowledge of SQL Server.
Should have knowledge of scripting language like Javascript / JQuery.
Should have knowledge of Web API / Window Service / WCF.
Good to have knowledge on Azure/AWS/VMWARE virtual machine provisioning process.
Robust ability to create and document processes
Should have positive attitude and problem-solving skills.
Solid verbal and written communication skills
Competencies in conflict resolution, customer service, facilitation, executive presentation

📌 Account Service Operations Sr Associate Noida
🏢 NTT DATA Business Solutions
📍 Noida