Roles and Responsibility
Lead and manage a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze operational data to identify trends and areas for improvement.
Implement and maintain quality control measures to ensure high standards.
Foster a culture of continuous learning and development within the team.
Job Requirements
Proven experience in a leadership role, preferably in the BPO/Call Centre industry.
Solid understanding of operational processes and procedures.
Excellent communication and interpersonal skills.
Ability to analyze complex data and make informed decisions.
Solid problem-solving and decision-making skills.
Experience with process improvement initiatives and quality control measures.
📌 Team Leader Operations Malad
🏢 TP
📍 Malad
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