Roles and Responsibility
Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancement.
Collaborate with cross-functional teams to resolve quality-related issues and improve overall performance.
Analyze data and trends to identify opportunities for process improvements and optimize quality metrics.
Provide training and coaching to team members on quality procedures and best practices.
Ensure compliance with industry regulations and company policies related to quality management.

Job Requirements
Proven experience in a quality assurance role, preferably in a BPO or call center workplace.
Robust understanding of quality principles, methodologies, and tools.
Excellent analytical, problem-solving, and communication skills.
Ability to work effectively in a rapid-paced environment and prioritize tasks to meet deadlines.
Experience with quality management software and systems is an asset.
Strong attention to detail and ability to maintain accurate records of quality metrics.

📌 Quality Specialist Bengaluru
🏢 TP
📍 Bengaluru