Roles and Responsibility
Lead and manage high-performing teams to achieve business objectives and targets.
Develop and implement strategies to enhance team performance and productivity.
Foster a culture of continuous improvement, innovation, and customer focus.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze market trends, competitor activity, and customer feedback to inform business decisions.
Coach, mentor, and develop team members to improve their skills and career prospects.
Job Requirements
Proven experience in a leadership role within the BPO/Call Centre industry.
Solid understanding of business operations, sales, marketing, and customer service principles.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a rapid-paced setting and adapt to changing priorities.
Strong analytical and decision-making skills with attention to detail.
Experience with team management tools, software, and technologies.
📌 Team Leader Chennai
🏢 TP
📍 Chennai
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