Roles and Responsibility
Develop and implement operational strategies to achieve business objectives.
Manage and supervise a team of specialists to ensure high-quality service delivery.
Analyze operational data to identify areas for improvement and optimize processes.
Collaborate with cross-functional teams to align with organizational goals.
Ensure compliance with industry standards and regulatory requirements.
Foster a culture of continuous learning and development within the team.
Job Requirements
Proven experience in operations management or a related field.
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Ability to work in a quick-paced workplace and adapt to changing priorities.
Knowledge of BPO/Call Centre operations and industry trends.
Experience with process improvement initiatives and cost control measures.