Roles and Responsibility
Manage and lead a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze operational data to identify areas for improvement and optimize processes.
Coach and mentor team members to enhance their skills and performance.
Ensure compliance with company policies and procedures.
Job Requirements
Proven experience in a leadership role within the BPO/Call Centre industry.
Solid understanding of operational processes and procedures.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced workplace and adapt to changing priorities.
Solid analytical and decision-making skills.
Experience with team management and coaching.
A graduate degree is required for this position.
📌 Team Leader Operations Malad
🏢 TP
📍 Malad
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