Roles and Responsibility
Provide exceptional customer service through chat support, responding to queries and resolving issues professionally.
Utilize typing skills to maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to resolve complex customer complaints and concerns.
Develop and implement effective solutions to improve customer satisfaction and loyalty.
Analyze customer feedback to identify areas for improvement and suggest changes.
Maintain confidentiality and handle sensitive information with discretion.
Job Requirements
Excellent typing skills with a speed of 30 WPM and accuracy of 90%.
Solid language proficiency in B2.
Ability to work in a quick-paced environment and manage multiple tasks simultaneously.
Effective communication and problem-solving skills.
Ability to work collaboratively as part of a team.
Solid attention to detail and organizational skills.
Educational qualifications: 10th + 2.