Job title: TEAM leader / assistant manager US TAX CHAT process
Job Location: Hyderabad
Job Type: Full Time
Job Shift: Night Shift
Job Category: Finance Accounting
Who We Are Looking For
We're looking for an experienced US Tax professional with:
7+ years of experience in US Individual and Business Tax
At least 2 years of experience in a supervisory role
Experience leading customer-support or tax operations teams
Robust knowledge of IRS regulations and state taxation
Experience handling customer queries through chat or written channels
Strong written communication and problem-solving skills
Immediate availability preferred
What Will You Do
Lead, coach and mentor a team of US Tax Chat professionals
Supervise real-time customer interactions through chat channels
Ensure timely, accurate and customer-friendly responses
Monitor chat quality, productivity, response time and service levels
Support the team in resolving escalated and complex tax queries
Allocate workloads and ensure timely completion of deliverables
Ensure adherence to chat processes, quality standards and tax guidelines
Drive performance improvement and capability building
Keep the team updated on changes in tax laws and regulations
What Makes You a Excellent Fit
US Tax Expertise
Solid knowledge of US Individual and Business Tax, IRS regulations and state taxation
Chat Operations
Ability to supervise live-chat queues, written responses and customer escalations
Team Leadership
Experience coaching teams and managing productivity, quality and performance
Customer Focus
Ability to resolve tax-related queries while delivering a positive customer experience
Communication
Strong written communication, organization and multitasking skills
Qualifications
Bachelor's degree in Accounting, Finance or a related field; EA, CPA or other relevant tax certification preferred
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
📌 Team Leader / Assistant Manager Us Tax Chat Process Hyderabad
🏢 Pacific Group
📍 Hyderabad
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