Roles and Responsibility
Manage and oversee the daily operations of the client servicing team.
Develop and implement effective strategies to enhance customer satisfaction and loyalty.
Build and maintain robust relationships with clients and stakeholders.
Identify and mitigate potential risks and issues impacting business continuity.
Collaborate with cross-functional teams to achieve business objectives.
Analyze and report on key performance indicators to optimize business outcomes.
Job Requirements
Proven experience in client servicing or a related field.
Strong understanding of the BPO/Call Centre industry and its dynamics.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a rapid-paced environment and adapt to changing priorities.
Robust analytical and decision-making skills with attention to detail.
Experience in managing and leading high-performing teams.