Roles and Responsibility
Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
Develop and implement effective training programs to enhance team performance and productivity.
Monitor and analyze customer feedback to identify areas for improvement.
Collaborate with other departments to resolve customer complaints and issues.
Coach and mentor team members to improve their communication and problem-solving skills.
Ensure compliance with company policies and procedures.
Job Requirements
Proven experience as a Team Leader in a BPO/Call Centre environment.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a quick-paced setting and adapt to changing situations.
Solid analytical and decision-making skills.
Experience with customer service software and systems.
Ability to motivate and inspire team members to achieve their goals.
📌 Team Leader Gurugram
🏢 TP
📍 Gurugram
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