Location: HSR, Bangalore
Experience Required: 13 years
Job Type: Full time
Role Overview
We are seeking a driven and customer-focused Inside Sales Executive to join a high-performing sales team. You will be responsible for converting inbound leads, recovering abandoned carts, and driving demo-to-order conversions through proactive outreach and follow-ups. This is an individual contributor role focused on achieving revenue targets, maintaining pipeline discipline, and delivering a seamless customer experience.
Key Responsibilities
Inside Sales & Revenue Generation
Handle inbound leads, demo follow-ups, and abandoned cart recovery to drive conversions and revenue.
Execute structured follow-up cadences across calls, WhatsApp, and other channels to maximize closures.
Achieve and exceed monthly and quarterly individual revenue targets.
Proactively engage with warm and hot leads to accelerate the sales cycle.
Pipeline & CRM Discipline
Maintain accurate and up-to-date records in CRM tools for all leads and customer interactions.
Track personal conversion metrics, identify drop-offs,
and work on improving funnel efficiency.
Prioritize leads effectively based on intent signals and follow-up status.
Customer Engagement & Closures
Handle inbound and outbound sales conversations with confidence and empathy.
Address customer queries, objections, and concerns to build trust and drive purchase decisions.
Provide tailored product recommendations based on customer needs and preferences.
Team Collaboration & Feedback
Work closely with Customer Delight, Product, and Operations teams to ensure smooth handovers and issue resolution.
Share customer insights, common objections, and feedback to help improve product offerings and customer journeys.
Participate in team huddles and training sessions to sharpen sales skills and stay aligned with targets.
Continuous Improvement
Stay updated on product features, recent launches, and the competitive landscape.
Test and refine personal call strategies and scripts to improve conversion rates.
Contribute ideas for improving repeat purchases and customer lifetime value.