Role & responsibilities
Manage high volume inbound calls from patients, providers, and pharmacies regarding therapy status, prescriptions, and program questions.
Support callers across Patient Access Programs, HUB services, perks verification, prior authorization, and pharmacy support processes.
Build trust and rapport with patients, caregivers, and healthcare providers through transparent, confident, and empathetic communication.
Simplify complex healthcare, insurance, and reimbursement information into language patients can easily understand.

Preferred candidate profile
Bachelors degree preferred, or equivalent experience.
Minimum two years of experience in an international contact center or inbound voice support setting.
US healthcare experience is mandatory, preferably within Patient Access Programs, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP.
Experience handling patient, provider, payer, or pharmacy interactions is strongly preferred.

📌 Program Specialist Voice Process Us Healthcare Bengaluru (India)
🏢 Allegis Group
📍 India