Job Description

The Brokerage Customer Support Specialist supports customer accounts, either at a customer's place of business or in a traditional Supply Chain Solutions (SCS) operations setting. He/She analyzes and responds to customers' requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities. This position reviews rates, tracks shipments and orders, prepares reports, and updates customer files and profiles. The Brokerage Customer Support Specialist maintains ongoing relationships with customers and assists with customer set ups. He/She provides service failure recovery management. This position provides back-up support to customer accounts and provides customer training on SCS systems. This position may require travel to customer locations for business and quality reviews.

Job Type

Permanent

Responsibilities
The Brokerage Customer Support Specialist supports customer accounts, either at a customer's place of business or in a traditional Supply Chain Solutions (SCS)



operations workplace.
Analyzes and responds to customers' requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities.
Reviews rates, tracks shipments and orders, prepares reports, and updates customer files and profiles.
The Brokerage Customer Support Specialist maintains ongoing relationships with customers and assists with customer set ups.
He/She provides service failure recovery management.
This position provides back-up support to customer accounts and provides customer training on SCS systems.
This position may require travel to customer locations for business and quality reviews.

Skills
Customer support
Relationship management
Account management
SCS systems
Customer training
Report preparation
Data analysis
Tracking shipments
Service failure recovery management

📌 Brokerage Customer Support Specialist Mumbai (India)
🏢 UPS Supply Chain Solutions (UPS
📍 India