Role Purpose
Own the overall delivery and governance of the Non-SAP Application Management Program, ensuring operational excellence, customer satisfaction, transformation, commercial discipline and achievement of agreed SLAs/KPIs.
Key Responsibilities
Own end-to-end program delivery across all application towers.
Act as primary customer management and escalation point.
Govern SLA, KPI, service quality and operational performance.
Coordinate Run, Enhance and Transform activities.
Manage resource planning, utilization and capacity.
Lead monthly/quarterly governance reviews.
Drive application rationalization, automation and productivity initiatives.
Manage risks, dependencies,
escalations and corrective actions.
Coordinate with OEMs, third parties and Adani stakeholders.
Ensure continuous improvement and knowledge transition.
Key Skills
Large-scale AMS/program management.
ITIL/service management.
Stakeholder and escalation management.
Financial and commercial management.
Agile/SDLC understanding.
Solid governance and communication skills.