International Voice Process Role: Trainee Process Consultant
Shifts: Rotational - Night Shifts (5-Day Work Week)
Full Time Chance
Key Responsibilities:
Global Support: Handle calls for international clients (US/UK/AU).
Issue Resolution: Handle customer inquiries through voice calls in a qualified manner.
Diagnose and troubleshoot basic technical issues related to hardware, software, internet connectivity, and applications.
Provide step-by-step guidance to customers for issue resolution.
Escalate complex technical issues to the appropriate support teams.
Document customer interactions and resolutions accurately in the CRM system.
Meet quality standards, productivity timelines and customer satisfaction metrics.
Requirements:
Communication:
Excellent spoken English with a neutral accent.
Education: Graduate or PUC completed
Skills: Solid active listening and basic computer literacy.
Salary & Benefits:
Freshers: 3L PA.
Immediate Joiners only
Transport: Free 2-way cab facility provided within a 20km radius.
Retention Bonus: 15000/-
Other Perks: Health insurance, Provident Fund (PF), and paid leaves.
Interview Process:
1st round - Online Assessment
2nd round - F2F - operations interview
3rd round - Technical Assessmment
Candidates with excellent communication are appreciated for applying
📌 Trainee Process Consultant Bengaluru
🏢 Hinduja Global Solutions (HGS)
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.