Roles and Responsibilities
Manage customer relationships to drive retention, acquisition, and growth through effective communication, issue resolution, and proactive engagement.
Develop and execute customized plans to increase customer satisfaction, loyalty, and advocacy.
Collaborate and execute with internal teams to identify prospects for upselling/cross-selling products/services based on customers' needs.
Analyze customer data to identify trends, patterns, and areas for improvement in CRM processes.
Ensure timely follow-ups with customers to maintain open lines of communication.
📌 Customer Relationship Manager Gurugram
🏢 Vplak India
📍 Gurugram
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