Timely Patient Onboarding
Reach the patient location on time as per booked slot.
Ensure first slot of the day starts on time without delay.
Maintain punctuality and plan routes efficiently.
Device Setup & Demonstration
Correctly apply the VigoHeart patch and ensure valuable skin contact.
Pair the device with the patients phone/app if needed.
Demonstrate usage to the patient (what to do, what to avoid).
Patient Education & Engagement
Explain the purpose and advantages of monitoring.
Instruct on care: charging, bathing precautions, and reporting issues.
Ensure patient is comfortable and confident before leaving.
Data Quality & Monitoring Initiation
Verify that ECG data is transmitting properly before leaving.
Ensure the monitoring session is started on the app/platform.
Report any technical issues immediately to the support team.




Documentation & Reporting
Update the status on Field officer's portal immediately after onboarding.
Maintain accurate records of time, location, and patient ID.
Upload signed consent forms (if applicable).
Customer Experience
Be polite, skilled, and well-groomed and in uniform during visits.
Ensure patient satisfaction and resolve basic queries on the spot.
Escalate any dissatisfaction or complaints to the manager immediately.
Compliance & Safety
Follow hygiene and safety protocols during patient interaction.
Handle devices carefully to prevent damage/loss.
Maintain confidentiality of patient data.Role & responsibilities

📌 Field Officer Bengaluru
🏢 VigoCare
📍 Bengaluru