This role is responsible for managing all processes within the Asia PNG countries. It caters to Institutional, Corporate, and Commercial & Private Banking segments for Asian countries. This role requires strong stakeholder management, operational planning & execution, team management and operational controls.
Role Type: Permanent
Role Location: Bangalore
Work Hours: 2 shifts (6pm- 3 am & 7pm to 4 am)
What will your day look like
As a Senior Officer, you will:
Identify and improve efficiency and effectiveness within the teams
Work with the Function Head and IIB Execs and Senior Execs to establish and execute the strategic plan and direction for the team in Bangalore.
Ensure that teams meet customer charter measures, including definitions, measures and controls
Ensure quality outcomes are delivered, in line with SLA s, to maximise customer satisfaction
Ensure adherence to ANZ policies, processes and external regulatory/legislative requirements
Bring together multiple business functions, streamlining process and maximising customer experience
Ensure adherence to accreditation framework without any deviations from the standards established
Manage talent pipeline and leadership development
Support senior management to drive a performance management culture
Maintenance of Rating 2 or better in the Audit and manage any issues until resolved.
Identify trends, risks & issues; resolve and/or report and escalate them as required.
What will you bring
To grow and be successful in this role, you will ideally bring the following:
Solid problem solving, analytical & decision making ability - able to make sound decisions under pressure. Positive understanding of GLP, Loan IQ application and Documentation activities
Able to build strong, open & collaborative working relationships
Strong organisational skills and ability to manage multiple initiatives at one time
Solid leadership and people management experience
Ability to work in a team environment as well as independently
Strong focus on the customer experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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