Roles and Responsibilities:
Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Activities include recognition, research, isolation, resolution & follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Solid troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures

Qualifications:
Helpdesk Senior Representative at Grade-3 position in Service Desk.
Must be a Graduate. B.Tech/B.E or any other technical degree preferred.
Positive communication skills with 1 year of international calling experience.
Positive comprehension & writing skills.
Must possess excellent customer handling skills.
Should be comfortable to work in rotational shift with 24x7 support windows.

📌 Service Desk Bengaluru
🏢 ALOIS Solutions
📍 Bengaluru