As a Collections Specialist, you will be responsible for managing and collecting outstanding accounts receivables, investigating credit and payment issues, handling customer queries, maintaining collection records, and ensuring timely recoveries. The role requires effective stakeholder management, dispute resolution, and collaboration with internal teams to drive cash flow and minimize delinquency.
Key Responsibilities:
Manage and collect outstanding receivables from assigned customers.
Conduct collection calls, follow-ups, and customer correspondence.
Resolve payment disputes and billing-related queries.
Perform account reconciliation and maintain accurate collection records.
Collaborate with internal teams to address customer issues and drive timely payments.
Monitor delinquent accounts and recommend corrective actions when required.
Prepare collection reports and maintain compliance with process guidelines.
Qualification:
1 to 3 years of experience in Collections, Accounts Receivable, OTC.
Robust communication and stakeholder management skills.
Experience handling international customers, preferably in the NAM region.
Positive analytical and problem-solving abilities.
Proficient in MS Excel and ERP systems (Oracle/SAP preferred).
Bachelor's degree in Commerce, Finance, Accounting, or related discipline.