We are seeking a dynamic and fresher/experienced analyst to work in auto loan processing operations, including keying and funding functions.
This is a backend Retail indirect lending Operations work, based out of US.
The role involves in delivering Productivity improvements, operational excellence, driving quality commitments, and fostering high-performing individual while maintaining exceptional client satisfaction in a rapid-paced setting.
Key Responsibilities:
Learn and work in end-to-end auto loan processing (keying and funding).
Should be able to understand US client interactions and is able to response in precise manner.
Ensure adherence to internal SLAs, regulatory compliance, risk controls, and client-specific process mandates.
Should be able to work in quick paced environment where candidate can contribute with best of productivity and accuracy
Expected to deliver 8 hours of production in a day, its 9 hours shift per day
As per business need, should be able to work in any shift alignment starting from 1:00 PM IST, 3:30 PM IST, 5:30 PM IST or 6:30 PM IST.
Should be flexible at work and comfortable with changes in week-off as per business need.
Required Skills and Qualifications:
Good to understand auto loan processing workflows, including keying, funding, and client servicing.
Proven ability to manage Backend Banking/Lending operations, handle escalations, and keep a focus to improve.
Hands on knowledge in MS Office Suite (Excel, Word, PowerPoint) and operational reporting tools.
Flexibility to work on weekends and align with international holiday schedules (no Indian holidays).
Preferred Qualifications:
Experience in auto finance operations will be an advantage.
Graduation in Commerce (preferred)