JOB DESCRIPTION
Job ResponsibilitiesHandle customer calls, queries, and requests professionally.
Provide accurate information about products, services, orders, or accounts.
Resolve customer complaints and issues within the required timeframe.
Maintain a positive and skilled relationship with customers.
Record customer interactions and update information in the CRM/system.
Coordinate with internal departments to resolve customer issues.
Follow company policies, quality standards, and customer service procedures.
Achieve assigned performance and customer satisfaction targets.
📌 Customer Service Executive Thane
🏢 eClerx
📍 Thane
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