To provide excellent customer service, understand customer requirements, present suitable jewellery products, generate sales, achieve assigned targets, and build long-term customer relationships.
Key ResponsibilitiesWelcome and assist customers professionally.
Understand customer needs, preferences and budget.
Explain Gold, Diamond, Silver and other jewellery products.
Demonstrate product features, design, quality, purity and pricing.
Achieve monthly and annual sales targets.
Handle customer enquiries and convert them into sales.
Perform upselling and cross-selling.
Maintain customer follow-up and CRM records.
Generate recent customer leads and maintain existing relationships.
Coordinate with Billing, CRM, Inventory and other departments.
Ensure proper handling and safety of jewellery products.
Maintain showroom display and cleanliness standards.
Handle customer complaints professionally.
Follow company policies, SOPs and security procedures.
Maintain skilled grooming, discipline and punctuality.