Attend calls and emails from potential and existing customers, and understand their service support requirements, and provide appropriate technical support and solutions.
Provide technical support and assistance to customers as and when required.
Visit customer sites as and when required for troubleshooting, service, and support.
Assist the Customer Support Manager in day-to-day activities, customer coordination, technical matters, and outdoor assignments.
Handle repair-related enquiries, assess technical issues, and coordinate with the relevant departments to resolve them.
Maintain proper records and documentation related to customer enquiries, work orders, repairs, and service activities.
Willingness to travel as and when required.